Problem Resolution

1. STEP ONE

Complaints regarding U.S. Bank Canada should first be directed to U.S. Bank Canada through one of the following communication vehicles:
By Phone: 1(877) 332-7461 (Option 2)
By Email: CanadaBranch@usbank.com
By Mail: U.S. Bank National Association
120 Adelaide St. West
Suite 2300
Toronto, Ontario
M5H 1T1

An acknowledgment of receipt of the complaint will be sent to the complainant within one (1) business day of the call, e-mail, or receipt of a letter. A representative of U.S. Bank Canada will subsequently contact the complainant to address the problem.

2. STEP TWO

If not satisfied with the response from the Branch, the complainant may contact the U.S. Bank Canada Branch Principal Officer in writing:
U.S. Bank National Association
120 Adelaide St. West
Suite 2300 
Toronto, Ontario
M5H 1T1

3. STEP THREE

If still not satisfied, the complainant may then contact the Ombudsman for Banking Services and Investments (OBSI) for assistance at:
Ombudsman for Banking Services and Investments (OBSI)
401 Bay Street, Suite 1505 
P.O. Box 5 
Toronto, ON M5H 2Y4
www.obsi.ca 

You can also visit the Financial Consumer Agency of Canada (FCAC) website Financial Consumer Agency to see if your concern falls within their operating guidelines. The FCAC supervises federally regulated financial institutions to ensure they comply with federal consumer protection laws. 

Financial Consumer Agency of Canada
427 Laurier Avenue West, 6th Floor
Ottawa, Ontario K1R 1B9
Toll-free: 1 (866) 461-3222

As required by the Complaints (Banks, Authorized Foreign Banks and External Complaints Bodies) Regulations SOR/2013-48, U.S. Bank Canada confirms that the Principal Officer did not receive any complaints in 2016.