Accessible banking: What it means

Accessibility at U.S. Bank Canada means:

  • A strong commitment to provide a welcoming environment
  • Assistance for individuals with hearing, speech or vision disabilities
  • An optimized digital experience that makes U.S. Bank Canada online and mobile services easy for our customers to use
  • A dedicated corporate-wide Accessibility Banking Program that helps ensure our commitments to accessibility are realized

Details about accessibility

Canada Branch is committed to meeting the needs of individuals with disabilities in a timely manner, preventing and removing barriers to accessibility, and meeting accessibility requirements under the Accessible Canada Act and its regulations.

If you would like more details about our commitment, we encourage you to review the U.S. Bank Canada Accessible Canada Act Plan (PDF). The plan may be made available in alternative formats upon request.

Feedback, questions, and support

If you require assistance, have feedback, or need any additional support, please use any of the following contact methods:


Phone: 1-800-USBANKS (1-800-872-2657) We accept relay calls.

Mailing address:
U.S. Bank National Association – Canada Branch
120 Adelaide Street West
Suite 2300
Toronto, Ontario
Canada M5H 1T1

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Deposits with U.S. Bank National Association are not insured by the Canada Deposit Insurance Corporation.

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