Problem Resolution
1. STEP ONE
Complaints regarding U.S. Bank Canada should first be directed to U.S. Bank Canada through one of the following communication vehicles:
By Phone: 1 (800) 588-8065
By Email: CanadaBranch@usbank.com
By Mail: U.S. Bank National Association
120 Adelaide St. West
Suite 2300
Toronto, Ontario
M5H 1T1
An acknowledgement of receipt of the complaint will be sent to the complainant within one (1) business day of the call, e-mail, or receipt of letter. A representative of U.S. Bank Canada will subsequently contact the complainant to address the problem.
2. STEP TWO
If not satisfied with the response from the Branch the complainant may contact in writing:
Ombudsman for Banking Services and Investments
P.O Box 896, Station Adelaide
Toronto, Ontario
M5C 2K3
www.obsi.ca
3. STEP THREE
If still not satisfied, the complainant may then contact the Financial Consumer Agency of Canada at:
Financial Consumer Agency of Canada
Enterprise Building, 6th Floor 427
Laurier Avenue West
Ottawa, Ontario K1R 1B9
Toll-free: 1 (866) 461-3222
www.fcac-acfc.gc.ca
The Financial Consumer Agency of Canada will contact a Senior Management Official at U. S. Bank Canada for resolution.
1. STEP ONE
Complaints regarding U.S. Bank Canada should first be directed to U.S. Bank Canada through one of the following communication vehicles:
By Phone: 1 (800) 588-8065
By Email: CanadaBranch@usbank.com
By Mail: U.S. Bank National Association
120 Adelaide St. West
Suite 2300
Toronto, Ontario
M5H 1T1
An acknowledgement of receipt of the complaint will be sent to the complainant within one (1) business day of the call, e-mail, or receipt of letter. A representative of U.S. Bank Canada will subsequently contact the complainant to address the problem.
2. STEP TWO
If not satisfied with the response from the Branch the complainant may contact in writing:
Ombudsman for Banking Services and Investments
P.O Box 896, Station Adelaide
Toronto, Ontario
M5C 2K3
www.obsi.ca
3. STEP THREE
If still not satisfied, the complainant may then contact the Financial Consumer Agency of Canada at:
Financial Consumer Agency of Canada
Enterprise Building, 6th Floor 427
Laurier Avenue West
Ottawa, Ontario K1R 1B9
Toll-free: 1 (866) 461-3222
www.fcac-acfc.gc.ca
The Financial Consumer Agency of Canada will contact a Senior Management Official at U. S. Bank Canada for resolution.
