U.S. Bank Canada scores big in 2006!
Once again, we asked you to evaluate your overall satisfaction with the level of service and support provided by U.S. Bank Canada during the past year using a scale of 0 – 10; 10 is best (We categorize the 0 to 10 scale as follows: 7 to 10 = Satisfied, 4 to 6 = Neither satisfied nor dissatisfied, 0 to 3 = Dissatisfied). We are very pleased to share the following results:

Relationship Managers Satisfaction = 94% Satisfaction

Account Coordinators Satisfaction = 98% Satisfaction

Technical Support Centre Satisfaction = 88% Satisfaction

Customer Service Centre Satisfaction = 97% Satisfaction

U.S. Bank Canada Overall = 92% Satisfaction
We would like to thank everyone who participated this year. This study provides us with the necessary feedback to better serve you and continue the way we conduct business on everything from product development to customer support. We will use your feedback to make the type of customer-driven changes to our U.S. Bank Canada program that you have come to expect.